Consumers want a single touchpoint to manage their health. Who do they trust to manage and coordinate their overall healthcare needs? According to Bain’s Asia-Pacific Front Line of Healthcare survey of 2,300 consumers in the region, primary care providers remain the most trusted source for managing overall healthcare needs across many Asia-Pacific markets. In countries with a significant gap in the availability and quality of primary care services, such as China, Indonesia, and Vietnam, consumers trust hospitals the most. Survey results also point to recent boosts in…
